Interviewing is a task fundamental to incident investigation and is valuable for other critical safety management activities such as auditing and risk assessment, yet many people have no effective training for this. Hastam’s interviewing training is unique in involving multiple practice opportunities without using role play or recording of the interviews.

Who is the Interviewing Skills course aimed at?

The course is for those who want to improve the quality of their interviews.

What does the course aim to achieve?

The course aims to impart the skills necessary to interview effectively.

What will you learn about?

The main topics are:

  • Basic interview technique
  • Fact finding interview
  • Nonconformity interviews
  • Accident and near miss interviews

What is involved in the training?

The training can be tailored to meet your organisation’s requirements but a typical course will include:

  • Briefings on the topics listed above
  • Practical exercises on the types of interview listed above

There is an option to extend the course to include interviewing for audits.

Course length?

1 or 2 days depending on the range of briefings and number of practical exercises required.

How many people on a course?

A minimum of 4 and maximum of 6 people

Typical Interviewing Skills Course Outline

  • Interview techniques
    • A briefing on the basic interview techniques required in all types of interview
  • Fact finding interviews
    • Practical exercise on the skills needed to determine facts accurately. Course members interview each other and receive feedback
  • Nonconformity interviews
    • Course members interview each other about nonconformities they have carried out and receive feedback. Note that there is no role playing on this course – you cannot learn to interview properly by interviewing someone who is making it up as they go along
  • Accident and near miss interviews
    • Course members interview each other about an accident or near miss they have had and receive feedback. Note if additional interview practice is required there can be separate accident and near miss exercises
  • Audit interviews (optional)
    • Briefing and exercise on how to prepare interview schedules for management system audits and a practical exercise on audit interviews using the prepared schedules

Hastam worked with a ‘Blue Chip Global Engineering and Manufacturing Company’. They let us know what a difference our incident investigation and interview training has made to them.

  • On interviewing skills (for improving data collection)

‘For the investigators who had been on the course their quality of interviews has increased dramatically.’

  • On events and Causal Factors Analysis (ECFA) skills (for improved analysis of the data collected)

‘This aspect of the training has resulted in a number of improvements including:

a) The people investigating accidents after their training had an increased understanding of the accidents they were investigating.

b) There was an increased visibility of the sorts of issues that were leading to accidents.

c) Because of the improved data collection and the use of ECFA the standard of the written incident reports was ‘much better’.’

  •  On the skills needed to create cost-effective recommendations (to prevent recurrence)

‘There was an increase in the number of identified issues being closed out – partly because the issues were being identified more accurately and partly because the recommendations for prevention of recurrence were of a higher quality.’

Our client also added

The number of accidents has reduced and his view was that the improvements in incident investigation following the training at least contributed to this accident reduction.  However he quite rightly points out that it would be extremely difficult to prove this cause and effect.