Improving safety starts with understanding what people really do. What are their personal work goals, the resources available to them and the constraints they experience? And how do these impact safety? This workshop covers the critical investigation skill of adult to adult safety conversations.
Who is the course aimed at?
This is an interactive practical skills course for all managers and supervisors who want to learn how to constructively engage with individuals and small groups about safety matters.
What does the course aim to achieve?
The course goes beyond the usual behavioural safety concept of observation and feedback. It focuses on creating constructive two-way dialogue that leads to mutual trust and understanding, strengthened awareness of and commitment to safety, and specific improvement actions where needed.
The course provides a practical approach to engagement and behavioural safety that can be applied to:
- Personal safety that is easily observable
- The complex challenges of major hazard risk management and control
What will you learn about?
You will learn:
- Why managers’ attempts to engage with their employees about safety matters are commonly characterised by tension, defensiveness and argument
- The strengths and weaknesses of your natural style of communication
- How to engage with employees in a way that creates rapport, encourages openness, and fosters willingness to change
- How to build constructive working relationships that achieve commitment to safety, decisions based on facts and effective improvement action
What is involved in the training?
The course includes:
- The psychological causes of the tension, defensiveness and argument often encountered when managers attempt to engage with employees about safety matters
- Observation and feedback on each individual’s personal style of communication about safety
- Practise and coaching to improve safety conversation skills that will create more positive interactions about safety
- Identification of a personal action plan for each attendee
The benefits of course can be strengthened with a follow-up day involving observation, coaching and mentoring of each attendee in their normal workplace.
This course can be combined with Hastam’s Interviewing Skills course to create an in-depth 2 day training event focused on the critical interpersonal skills needed for resilient safety management.
How many people on a course?
4 to 6 people